RESCHEDULING, CANCELLATION, NON-ATTENDANCE & LATE ARRIVALS
A booked appointment is time reserved for you during which treatment is available. If you prefer to reschedule or cancel your appointment, please notify me as soon as possible and be aware that at least 48 hours notice is preferable.
The Clinic contact numbers to cancel or change an appointment are:
Nottingham Road Clinic – 01623 624137
CARE Fertility – 0115 772 0353
Mobile number – 07873 516500
A note will be made of the time of the text or message.
Please be aware that the following cancellation policy applies, and 24 hours advance notice is required. You will be charged for the full cost of your appointment which is payable prior to your next appointment should you:
- cancel or reschedule an appointment with less than 24 hours’ advance notice
- not attend an appointment
- arrive so late that it is not possible to treat you
If you arrive late for your appointment your session may be shortened to enable the next appointment to start on time. If you are more than 15 minutes late for your appointment I will have to determine if there is enough time to treat you effectively during the remaining time of your appointment. Regardless of the length of treatment session given, you will be responsible for paying for the full session.
Three Strikes Policy
I do recognise that “life” sometimes happens and therefore I have a policy of allowing three opportunities to:
– cancel or reschedule an appointment with less than 24 hours’ advance notice, or
– not attend an appointment, or
– arrive so late that it is not possible to treat you without incurring a penalty
This is means that we will re-book you for another appointment without you incurring any further charge. However, once you have used your three strikes, the full cost of the appointment is payable on all subsequent appointments. This is done as a courtesy and we would ask you to respect the time put aside for you, and that late cancellations and non-attendance often mean that a client on the waiting list cannot take advantage of the “vacated” appointment.
Please understand that appointment reminders are a courtesy. In the event that I am unable to send out a reminder, you are still responsible for attending your appointment at your allotted time.
By booking each appointment you have confirmed that you have read and agreed to accept these terms and conditions, that you understand the cancellation policy and that it is your responsibility to plan appointments accordingly.